TERMS AND CONDITIONS

• Our regular delivery time: AM delivery – 10:30am to 1pm; PM delivery – 2pm to 7pm.(For same day orders, please connect us at (852)2591 9391 or WhatsApp (852)9798 0653.)
• Orders must be placed 3 - 5 days in advance, subject to each product. For urgent orders such as same day and next day deliveries, please contact us to arrange.
• Should you require your order to be delivered within a specific time range (for example, 2pm-3pm), please contact us to arrange, additional HKD$150 will be charged.
• Delivery special arrangement charge/delivery fee is for one delivery only. If the delivery is unsuccessful due to following:
• Sender did not provide the correct or complete information.
• No recipient/concierge to sign for the flowers (e.g. recipient is out of town, or moved)
• The flowers will be sent back to our shop and second delivery will be rearranged and will be charged a delivery fee.
• Typhoon 8 and above & Black Rainstorm Signal: The flowers will be delivered in the afternoon or the next available day depending what time the signal is removed.
• For Valentine’s Day and Mother’s Day orders, time slot selection is not available; all orders will be delivered from 9am-6pm.
• If the matching flowers/foliage pictured are unavailable, we will substitute this for a flower in a similar style and colour, of equal or greater value.
• Please note as with all natural products , the colours shown on the website may vary slightly with each supply of fresh flowers; also, each bouquet is hand tied, thus no two bouquet will look exactly the same.

HOW TO ORDER

• Order via phone: call +852 2591 9391 during our regular business hours 10:30am to 7:30pm
• Order via WhatsApp: message +852 9798 0653 during our business hours
• Order via email: cs@flourishflowershk.com tell us how you want the flowers and where and when to deliver, and your phone number. Our staff will get in touch with you as soon as we receive the email.
• Order online: pick the flowers you like on our product pages and get them delivered.
• Meet our florists at our store!
• (Basement Shop 30, Lee Tung Avenue, 200 Queen’s Road East, Wan Chai, Hong Kong)
• For Bridal and event flowers: please contact us at least 2 weeks in advance for consultation
• Payment Methods:
• Online shop: Credit Cards, PayPal
• Please contact us for payments by: FPS, Payment Link, or Bank Transfer

### Tips
* Seasonal Flowers: Opt for seasonal blooms for better quality and pricing.
* Special Requests: Don’t hesitate to ask for specific requests when placing the order.

CANCELLATION OR CHANGE OF ORDER

• Cancellation of orders not accepted. All floral products are non-exchangeable and non-refundable.
• If you want to make changes to your order (such as delivery address/delivery date), please give us at least 48 hours notice prior to the original delivery date.
• Contact us immediately if you want to correct information for your order placed.

SHIPPING COSTS (2024)

• Hong Kong Island – HK$150
• Kowloon – HK$250
• New Territories – $300
• Pick Up At Our Store – Free
  (Shop B30, Lee Tung Avenue, 200 Queen’s Road East, Wan Chai, Hong Kong, 10:30 - 19:30)

* Delivery charges will be calculated at checkout.
* We do not provide delivery service to Outlying Islands currently.